Terms Of Service (Web Hosting Agreement)This Web Hosting Agreement (this "Agreement") is between Almanox Ltd, a Limited Company formed under the laws of England and Wales with its principal office at 145-157 St John Street, London EC1V 4PW, United Kingdon ("JVMHOST.COM") and the person (individual or legal person) who electronically submits JVMHOST.COM service order and set up form (the "Order") incorporating this Agreement by reference ("Customer"). This Agreement governs Customer’s use of JVMHOST.COM Web hosting service.
Table of Contents
5. Customer Information
7. Disclaimer of Warranties
8. Limitation of Damages
9. Suspension of Services/Termination
10. Request for Customer Information
11. Back Up Copy
12. Changes to JVMHOST.COM’s Network
14. Force Majeure
15. Governing Law/Disputes
Subject to the terms of this Agreement, and contingent on Customer’s satisfaction of JVMHOST.COM credit approval requirements, JVMHOST.COM agrees to provide the web hosting and related IT services described in the Order for the fees stated in the Order.
The initial service term of the Agreement shall begin on the date that JVMHOST.COM generates an e-mail message to Customer announcing the activation of the Customer’s account (the "Service Commencement Date") and shall continue for the number of months stated in the Order (the "Initial Term"). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a "Renewal Term") unless JVMHOST.COM or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the "Term."
Fees are payable in advance on the first day of each billing cycle. Customer’s billing cycle shall be monthly, quarterly or annually as indicated on the Order, beginning on the Service Commencement Date. JVMHOST.COM may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes JVMHOST.COM to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise JVMHOST.COM will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1 st day of each billing cycle, and the fees shall be due on the 1st day of the billing cycle. Payments must be made in United States dollars. Customer is responsible for providing JVMHOST.COM with changes to billing information (such as credit card expiration, change in billing address). At its option, JVMHOST.COM may accrue charges to be made to a credit/debit card until such charges exceed $10.00. JVMHOST.COM may charge interest on overdue amounts at the lesser of 1.5% per month or the maximum non-usurious rate under applicable law. JVMHOST.COM may suspend the service without notice if payment for the service is overdue. Fees not disputed within sixty (60) days of due date are conclusively deemed accurate. Customer agrees to pay JVMHOST.COM reasonable reinstatement fee following a suspension of service for non-payment, and to pay JVMHOST.COM’s reasonable costs of collection of overdue amounts, including collection agency fees, attorney fees and court costs.
(b) Fee Increases.
JVMHOST.COM may increase its fees for services effective the first day of a Renewal Term by giving notice to Customer of the new fees at least forty five (45) days prior to the beginning of the Renewal Term, and if Customer does not give a notice of non-renewal as provided in Section 2 above, the Customer shall be deemed to have accepted the new fee for that Renewal Term and any subsequent Renewal Terms (unless the fees are increased in the same manner for a subsequent Renewal Term).
At JVMHOST.COM’s request Customer shall remit to JVMHOST.COM all sales, VAT or similar tax imposed on the provision of the services (but not in the nature of an income tax on JVMHOST.COM), regardless of whether JVMHOST.COM fails to collect the tax at the time the related services are provided.
(d) Early Termination.
Customer acknowledges that the amount of the fee for the service is based on Customer’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event JVMHOST.COM terminates the Agreement for Customer’s breach of the Agreement in accordance with Section 9 (Termination), or Customer terminates the service other than in accordance with Section 9 (Termination) for JVMHOST.COM’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.
(e) Other Important Aspects related to non-payment/chargebacks
If we are unable to process a payment for your hosting plan by its due date, your account will be cancelled for non-payment and you will not be able to access your Web site or e-mail. When an account is cancelled, all copies of the Web site and e-mail files are permanently and irretrievably removed from our servers. If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees.
If we make any refunds due to charges you dispute with your credit card we will cancel your account. The cancelled account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment for any and all administrative fees incurred by JVMHOST.COM as a result of your dispute or charge-back request. We cannot guarantee any files or e-mail will be available upon reactivation.
It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, and/or electronic checks. A determination of such misuse or fraudulent use shall be in our sole discretion. Further, we may report all such misuses and fraudulent uses (as determined by us in our sole discretion) to appropriate government and law enforcement authorities, credit reporting services, financial institutions and credit card companies. In these situations, you shall have waived any and all rights to privacy.
Customer agrees to use the service in compliance with applicable law and JVMHOST.COM’s Acceptable Use Policy (the "AUP"), which is hereby incorporated by reference in this Agreement. Customer agrees that JVMHOST.COM may, in its reasonable commercial judgment consistent with industry standards, amend the AUP from time to time to further detail or describe reasonable restrictions and conditions on Customer’s use of the Services. Amendments to the AUP are effective on the earlier of JVMHOST.COM’s notice to Customer that an amendment has been made, or the first day of any Renewal Term that begins subsequent to the amendment. Customer agrees to cooperate with JVMHOST.COM’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between JVMHOST.COM and Customer regarding the interpretation of the AUP, JVMHOST.COM’s commercially reasonable interpretation of the AUP shall govern.
5. Customer Information.
Customer represents and warrants to JVMHOST.COM that the information he, she or it has provided and will provide to JVMHOST.COM for purposes of establishing and maintaining the service is accurate. If Customer is an individual, Customer represents and warrants to JVMHOST.COM that he or she is at least 18 years of age. JVMHOST.COM may rely on the instructions of the person listed as the Primary Customer Contact on the Order with regard to Customer’s account until Customer has provided a written notice changing the Primary Customer Contract.
Customer agrees to indemnify and hold harmless JVMHOST.COM, JVMHOST.COM’s affiliates, and each of their respective officers, directors, agents, and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties, fines, punitive damages, amounts in interest, expenses and disbursements of any kind and nature whatsoever (including reasonable attorneys fees) brought by a third party under any theory of legal liability arising out of or related to the actual or alleged use of Customer’s services in violation of applicable law or the AUP by Customer or any person using Customer’s log on information, regardless of whether such person has been authorized to use the services by Customer.
7. Disclaimer of Warranties.
JVMHOST.COM DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE EXTENT PERMITTED BY APPLICABLE LAW JVMHOST.COM DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN "AS IS" BASIS.
8. Limitation of Damages.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE OF ANY KIND, OR FOR DAMAGES THAT COULD HAVE BEEN AVOIDED BY THE USE OF REASONABLE DILIGENCE, ARISING IN CONNECTION WITH THE AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OR SHOULD BE AWARE OF THE POSSIBILIY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING ELSE IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM AGGREGATE LIABILITY OF JVMHOST.COM AND ANY OF ITS EMPLOYEES, AGENTS OR AFFILIATES, UNDER ANY THEORY OF LAW (INCLUDING BREACH OF CONTRACT, TORT, STRICT LIABILITY, AND INFRINGEMENT) SHALL BE A PAYMENT OF MONEY NOT TO EXCEED THE AMOUNT PAYABLE BY CUSTOMER FOR THREE MONTHS OF SERVICE.
(a) Suspension of Service.
Customer agrees that JVMHOST.COM may suspend services to Customer without notice and without liability if: (i) JVMHOST.COM reasonably believes that the services are being used in violation of the AUP; (ii) Customer fails to cooperate with any reasonable investigation of any suspected violation of the AUP; (iii) JVMHOST.COM reasonably believes that the suspension of service is necessary to protect its network or its other customers, or (iv) as requested by a law enforcement or regulatory agency. Customer shall pay JVMHOST.COM’s reasonable reinstatement fee if service is reinstituted following a suspension of service under this subsection.
The Agreement may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if JVMHOST.COM fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer’s written notice describing the failure in reasonable detail. The Agreement may be terminated by JVMHOST.COM prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from JVMHOST.COM describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer’s Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.
JVMHOST.COM offers a full refund of fees for basic hosting services within 15 days of activation of your services. Domain and SSL certificate related fees are non-refundable. Setup fees and discounts are non-refundable. JVMHOST.COM may (but is not obligated to) refund to user all pre-paid fees for basic hosting services for the full months remaining after effectiveness of cancellation (i.e. no partial month fees shall be refunded), less any setup fees, cancellation fees, and any discount applied for prepayment, provided that User is not in breach of any terms and conditions of this AUP & Terms of Service. If your plan includes a free domain name, a fee for the domain will be deducted from your refund.
10. Requests for Customer Information.
Customer agrees that JVMHOST.COM may, without notice to Customer, (i) report to the appropriate authorities any conduct by Customer or any of Customer’s customers or end users that JVMHOST.COM believes violates applicable law, and (ii) provide any information that it has about Customer or any of its customers or end users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.
11. Back Up Copy.
Customer agrees to maintain a current copy of all content hosted by JVMHOST.COM notwithstanding any agreement by JVMHOST.COM to provide back up services.
12. Changes to JVMHOST.COM’s Network.
Upgrades and other changes in JVMHOST.COM’s network, including, but not limited to changes in its software, hardware, and service providers, may affect the display or operation of Customer’s hosted content and/or applications. JVMHOST.COM reserves the right to change its network in its commercially reasonable discretion, and JVMHOST.COM shall not be liable for any resulting harm to Customer. User is responsible to ensure that the User Content and all aspects of the User web site are compatible with the hardware and software used by JVMHOST.COM to provide the services, as the same may be changed by JVMHOST.COM from time to time.
Notices to JVMHOST.COM under the Agreement shall be given via electronic mail to the e-mail address posted for customer support on https://www.JVMHOST.COM/clients/. Notices to Customer shall be given via electronic mail to the individual listed as the Primary Customer Contact on the Order. Notices are deemed received on the day transmitted, or if that day is not a business day, on the first business day following the day delivered. Customer may change his, her or its notice address by a notice given in accordance with this Section.
14. Force Majeure
JVMHOST.COM shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond JVMHOST.COM’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.
15. Governing Law/Disputes.
The Agreement shall be governed by the laws of the England and Wales, exclusive of its choice of law principles, and the laws of the United Kingdom, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods.
Each party acknowledges and agrees that the other party retains exclusive ownership and rights in its trademarks, service marks, trade secrets, inventions, copyrights, and other intellectual property. Neither party may use the other party’s name or trade mark without the other party’s prior written consent. The parties intend for their relationship to be that of independent contractors and not a partnership, joint venture, or employer/employee. Neither party will represent itself to be agent of the other. Each party acknowledges that it has no power or authority to bind the other on any agreement and that it will not represent to any person that it has such power or authority. This Agreement may be amended only by a formal written agreement signed by both parties. The terms on Customer’s purchase order or other business forms are not binding on JVMHOST.COM unless they are expressly incorporated into a formal written agreement signed by both parties. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not. The captions in the Agreement are not part of the Agreement, but are for the convenience of the parties. The following provisions will survive expiration or termination of the Agreement: Fees, indemnity obligations, provisions limiting liability and disclaiming warranties, provisions regarding ownership of intellectual property, these miscellaneous provisions, and other provisions that by their nature are intended to survive termination of the Agreement. There are no third party beneficiaries to the Agreement. Neither insurers nor the customers of resellers are third party beneficiaries to the Agreement. Customer may not transfer the Agreement without JVMHOST.COM’s prior written consent. JVMHOST.COM’s approval for assignment is contingent on the assignee meeting JVMHOST.COM’s credit approval criteria. JVMHOST.COM may assign the Agreement in whole or in part. This Agreement together with the Order and AUP constitutes the complete and exclusive agreement between the parties regarding its subject matter and supercedes and replace any prior understanding or communication, written or oral.